Repair & Spare Parts
POS Emirates repairs POS terminals, receipt and label printers, barcode scanners, biometric devices and cash drawers at our Dubai workshop and supplies genuine spare parts, print heads, batteries, power adapters and consumables across the UAE. Fast diagnostics, transparent quotes and loan units keep your counter trading while the repair is done.
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What is Repair & Spare Parts?
Repair & Spare Parts covers diagnosis and repair of POS and business hardware, in or out of warranty, plus the supply of parts and consumables. Devices can be dropped at our Dubai office, collected by courier or repaired on-site for larger equipment. Every repair comes with a written quote before work starts and a warranty on the repair.
Who is it for?
Any UAE business with POS or attendance hardware that has stopped working properly:
- Shops and restaurants with faulty printers, terminals or drawers
- Offices with biometric terminals that no longer read or sync
- Businesses that bought hardware elsewhere and lost support
- Multi-branch operators who need a steady supply of print heads, rolls and adapters
What's included
Free diagnostics
Fault identified and quoted within 24 hours of receipt at our workshop.
Workshop repair
Print heads, touch panels, motherboards, power supplies, cutters and sensors replaced.
On-site repair
For fixed installations such as RFID readers, kiosks and networking equipment.
Genuine spare parts
Epson, Zebra, ZKTeco, SUNMI, Honeywell and TSC parts sourced through authorised channels.
Consumables
Thermal rolls, labels, ribbons, cleaning cards and RFID tags delivered UAE-wide.
Loan units
Replacement terminal or printer during repair for AMC customers.
Benefits
Fast turnaround
Most printer and scanner repairs completed within 2–3 working days.
Transparent pricing
Written quote before any work; no repair, no fee beyond diagnostics on some brands.
Repair warranty
90 days on parts and labour.
Parts in stock
Common print heads, adapters and batteries kept in Dubai for same-day supply.
How it works
- 1
Log the fault
WhatsApp or call with the device model and symptom; we advise if a remote fix is possible.
- 2
Drop-off or collection
Bring the device to our Dubai office or book a courier collection.
- 3
Diagnose and quote
Written quote within 24 hours, including parts and turnaround.
- 4
Repair and test
Repaired, tested with your POS software and returned or reinstalled.
Repair before you replace
A receipt printer with a worn print head or a terminal with a cracked touch panel does not need to be thrown away. Most faults we see at the POS Emirates workshop are repaired for a fraction of the replacement cost within a few days, and the repaired device carries a 90-day warranty.
What we repair
POS terminals
Touch panels, displays, motherboards, storage, built-in printers and power supplies on SUNMI, POS Emirates and other Android and Windows terminals. Software reinstallation and data recovery are available where the storage is intact.
Receipt and label printers
Print heads, auto-cutters, platen rollers, sensors, mainboards and interface cards on Epson, Xprinter, Zebra, TSC and Brother printers. Faded printing, paper jams and cutter errors are the most common faults and are usually fixed the same day.
Barcode scanners and biometric devices
Scan engines, cables, triggers and batteries on Honeywell and Zebra scanners; fingerprint sensors, cameras, displays and relays on ZKTeco terminals.
Networking and power
Replacement power supplies for switches and routers, UPS battery replacement and testing.
Spare parts and consumables
We stock the parts that fail most often so repairs are not delayed by shipping: Epson and Xprinter print heads, SUNMI batteries and adapters, ZKTeco power supplies, APC UPS batteries, and cutters for common printers. Consumables include 80 mm and 58 mm thermal rolls, label stock in standard sizes, wax and resin ribbons, scanner cleaning cards and UHF RFID labels, all delivered across the UAE, with scheduled monthly deliveries for multi-branch customers.
Warranty repairs
For hardware purchased from POS Emirates within its warranty period, repairs are free of charge under manufacturer terms. We handle the claim with Epson, Zebra, ZKTeco, SUNMI and other brands on your behalf.
Out-of-warranty and third-party hardware
We repair devices bought elsewhere as long as parts are available. Diagnostics are free for most brands when you proceed with the repair, and a small fee applies if you decline the quote.
Loan units
AMC customers on Silver and Gold receive a loan terminal or printer while theirs is in the workshop. Other customers can rent a loan unit for the repair period at a daily rate.
Related hardware
Epson TM-T82X Thermal Receipt Printer
The Epson TM-T82X is a fast, quiet 80 mm thermal receipt printer trusted by supermarkets, restaurants and pharmacies across the UAE. With USB and Ethernet interfaces, auto-cutter and a cash-drawer kick port, it is the standard printer POS Emirates recommends for busy counters running POS & Billing Software.
Learn more
SUNMI T2s Android POS Terminal
The SUNMI T2s is a 15.6-inch Android POS terminal with an optional 80 mm built-in receipt printer and customer display, designed for retail counters and quick-service restaurants in the UAE. POS Emirates delivers it pre-installed with POS & Billing Software, configured for VAT receipts and supported from Dubai.
Learn more
Zebra ZD421 Desktop Label Printer
The Zebra ZD421 is a 4-inch desktop label printer available in direct-thermal and thermal-transfer versions, printing shelf labels, product barcodes, shipping labels and durable asset tags. POS Emirates integrates it with inventory and asset software so UAE businesses print labels straight from their product database.
Learn moreRelated services
IT Support & AMC
We IT Support and Annual Maintenance Contracts keep POS systems, biometric devices, networks and business software running for shops, restaurants and offices across the UAE. Choose Bronze, Silver or Gold cover for remote and on-site support, preventive maintenance, software updates and loan hardware, with response times you can plan around.
Learn more
Installation & Setup
We installs and configures POS terminals, printers, scanners, biometric devices and RFID hardware on-site across Dubai and all seven emirates. We mount devices, run cabling, install software, import your products and test every receipt so your shop, restaurant or office is billing and recording attendance on the day we leave.
Learn moreFrequently asked questions
How long does a repair take?
Printers and scanners are usually repaired within 2–3 working days; terminals with motherboard or display faults take 3–7 days depending on part availability.
Do you repair hardware not bought from POS Emirates?
Yes, as long as spare parts are available for the model. We repair Epson, Zebra, ZKTeco, SUNMI, Honeywell, TSC and many other brands.
Is there a charge for diagnostics?
Diagnostics are free when you go ahead with the repair. If you decline the quote, a small diagnostic fee applies.
Can I get a loan printer while mine is repaired?
Yes. Loan units are included for Silver and Gold AMC customers and available for a daily rental fee otherwise.
Do you sell thermal paper rolls and labels?
Yes. Rolls, labels, ribbons and RFID tags are in stock in Dubai with UAE-wide delivery and monthly supply plans.
What warranty do you give on repairs?
90 days on replaced parts and labour.
Get started with Repair & Spare Parts
Book a free demo or ask for a tailored quote — our team replies within one working day.