Logistics & Delivery
Delivery Management Software
POS Emirates Delivery Management Software lets UAE restaurants, pharmacies, e-commerce stores and distributors dispatch orders to drivers, optimise routes across Dubai and the Emirates, track vehicles live, collect cash-on-delivery and capture proof of delivery — with a bilingual driver app and integration to POS Emirates POS and online ordering platforms.
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What is Delivery Management Software?
Delivery Management Software from POS Emirates is a dispatch and last-mile platform. Orders arrive from your POS, website, phone or aggregator apps, are assigned to drivers automatically or by a dispatcher, and are tracked from pickup to doorstep. Drivers use a bilingual mobile app for navigation, calls, payments and proof of delivery; customers receive live tracking links.
Managers see every driver, order and dirham of cash on one screen and reconcile cash-on-delivery at the end of each shift.
Who is it for?
The software is built for UAE businesses that deliver with their own drivers or a mix of own and third-party fleets:
- Restaurants, cloud kitchens and cafés delivering alongside Talabat, Careem and Deliveroo
- Pharmacies, groceries and supermarkets with same-day delivery promises
- E-commerce brands and retailers shipping from stores or fulfilment centres
- FMCG distributors and wholesalers running van sales and route deliveries
- Courier companies and logistics providers needing a white-label solution
Key features
Smart dispatch
Auto-assign orders by zone, driver load and ETA, or drag-and-drop from the dispatcher board.
Route optimisation
Multi-stop routes optimised for Dubai traffic with Makani and Google Maps address support.
Driver app
Arabic/English/Hindi/Urdu app with navigation, one-tap calls, status updates and photo/signature proof.
COD & card on delivery
Collect cash or card at the door, record it per order and reconcile per driver per shift.
Customer tracking & notifications
SMS and WhatsApp updates with a live map link and ETA; rate-the-driver after delivery.
Order integrations
Orders flow in from POS Emirates POS, Shopify, WooCommerce and aggregators such as Talabat and Careem.
Fleet analytics
On-time rate, deliveries per hour, distance, fuel estimates and driver performance.
Proof of delivery
Geo-stamped photos, signatures, OTP confirmation and failed-delivery reasons.
Benefits
More deliveries per driver
Optimised routes and batching typically add 20–30% more drops per shift.
Cash that adds up
Every COD dirham is recorded per order and reconciled per driver — no more end-of-day mysteries.
Fewer "where is my order?" calls
Live tracking links and WhatsApp updates answer the question before it is asked.
Own fleet and aggregators in one view
Dispatch your riders and hand off to Talabat or Careem from the same board.
See it in action
Editions & pricing
Starter
Up to 5 drivers
AED 249/mo
per branch
- Up to 5 drivers
- Manual & auto dispatch
- Driver app with navigation
- Photo & signature proof of delivery
- COD recording & shift reconciliation
- Customer SMS notifications
- Email support
Business
Up to 25 drivers
AED 699/mo
per company
- Up to 25 drivers, unlimited branches
- Route optimisation & batching
- Live customer tracking links (WhatsApp)
- POS, e-commerce & aggregator integrations
- Zones, delivery fees & time slots
- Fleet analytics dashboard
- WhatsApp & phone support
Enterprise
25+ drivers or 3PL
Get a quote
per driver pricing
- Unlimited drivers & hubs
- White-label customer tracking & app
- Van-sales & route accounting module
- ERP / WMS integration
- API & webhooks
- Dedicated account manager
- SLA-backed support & AMC
Prices in AED excluding 5% VAT. SMS and WhatsApp message costs are passed through at cost. Handheld devices for drivers are optional — the app runs on any Android or iOS phone.
Pricing for Delivery Management SoftwareIntegrations
Specifications
| Platform | Web dispatcher console; Android & iOS driver app; customer tracking web link |
|---|---|
| Deployment | Cloud (UAE data centre) |
| Maps & addressing | Google Maps, Makani numbers, saved customer locations |
| Payments | Cash on delivery, card on delivery (SUNMI terminals), prepaid |
| Notifications | SMS, WhatsApp, email, push |
| Languages | English, Arabic, Hindi, Urdu (driver app) |
Last-mile delivery software for the UAE
Delivering in the UAE has its own challenges: villa addresses that only make sense with a Makani number, drivers who speak four different languages, customers who pay cash at the door and aggregators that take a large commission on every order. POS Emirates Delivery Management Software was built for exactly these conditions.
It connects to POS Emirates POS & Billing so every phone, counter and online order is ready for dispatch the moment it is placed, and it gives you the tools to run your own fleet profitably alongside Talabat and Careem.
Key capabilities
Dispatch that thinks ahead
Orders appear on the dispatcher board with preparation time, zone and promised delivery window. Auto-assignment picks the best driver based on location, current load and ETA; dispatchers can override with drag-and-drop. Orders can be batched into multi-stop routes for the same area.
Routes built for UAE roads
Route optimisation accounts for live traffic, one-way systems and delivery time slots. Addresses can be entered as Makani numbers, Google pins or saved customer locations, so drivers stop calling for directions.
A driver app drivers actually use
Available in English, Arabic, Hindi and Urdu, the app shows the next stop, opens navigation with one tap, lets drivers call the customer without seeing their number and captures proof of delivery with photo, signature or OTP. Failed deliveries are logged with a reason and rescheduled.
Cash and card on delivery
Drivers record cash collected per order or take card payments on a SUNMI handheld terminal. At shift end the app shows exactly what each driver owes; discrepancies are visible immediately rather than at month-end.
Customers kept informed
- Order confirmed, out for delivery and delivered messages via SMS or WhatsApp
- Live map link with driver position and ETA
- Post-delivery rating that feeds driver performance reports
Analytics for the fleet manager
On-time delivery rate, average delivery time, drops per hour per driver, distance travelled and cost per delivery are tracked by branch and day, so you know whether your own fleet beats aggregator commissions.
Integrations
Native integration with POS Emirates POS & Billing and Stock & Inventory software; connectors for Shopify, WooCommerce, Talabat and Careem; REST API and webhooks for ERP, WMS and custom apps.
Pricing explained
Plans are priced by number of drivers and include the dispatcher console, driver app, customer tracking and support. Messaging costs are passed through at cost. There is no per-order fee — the more you deliver, the more you save compared with aggregator commissions.
Getting started
POS Emirates configures your zones, delivery fees and time slots, connects your POS and online channels, onboards drivers on their own phones and trains dispatchers — usually within a week for a single-branch restaurant or pharmacy, two to three weeks for multi-hub distributors.
Works with this hardware
SUNMI V2s Handheld POS
The SUNMI V2s is a compact Android handheld POS with a built-in 58 mm receipt printer, 4G and Wi-Fi, made for table-side ordering, delivery drivers, kiosks and pop-up events in the UAE. POS Emirates ships it with mobile POS or delivery software installed and ready to print VAT receipts.
Learn more
SUNMI T2s Android POS Terminal
The SUNMI T2s is a 15.6-inch Android POS terminal with an optional 80 mm built-in receipt printer and customer display, designed for retail counters and quick-service restaurants in the UAE. POS Emirates delivers it pre-installed with POS & Billing Software, configured for VAT receipts and supported from Dubai.
Learn more
Xprinter 80 mm Thermal Receipt Printer
A budget-friendly 80 mm thermal receipt printer with USB, LAN and optional Bluetooth for cafeterias, groceries and small retail shops in the UAE. The Xprinter Q200II prints at 200 mm/s with auto-cutter and drawer port, and comes configured by POS Emirates for VAT receipts and kitchen order tickets.
Learn more
MikroTik hEX Gigabit Router
The MikroTik hEX is a compact five-port gigabit router that gives small businesses in the UAE enterprise features such as dual-WAN failover between du and Etisalat, VPN for remote POS support, firewall rules and bandwidth control at a very low price. Configured and documented by POS Emirates engineers.
Learn moreRecommended services
Software Implementation & Training
We implements POS, inventory, attendance and asset management software for businesses across the UAE, from requirement workshops and data migration to configuration, go-live support and hands-on staff training in English or Arabic. Structured implementation means your team adopts the system quickly and reports are accurate from month one.
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Cloud Services
POS Emirates Cloud Services host your POS, inventory and attendance software on UAE-region servers with daily backups, SSL and 24/7 monitoring. We also set up Microsoft 365 and Google Workspace, cloud backup, domains and email for small and mid-sized businesses across Dubai and the UAE, with local support in English and Arabic.
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IT Support & AMC
We IT Support and Annual Maintenance Contracts keep POS systems, biometric devices, networks and business software running for shops, restaurants and offices across the UAE. Choose Bronze, Silver or Gold cover for remote and on-site support, preventive maintenance, software updates and loan hardware, with response times you can plan around.
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IT Consulting & Solution Design
POS Emirates consultants help UAE businesses choose and design the right combination of software, hardware, cloud and networking before they buy. From POS and inventory selection for a new retail chain to RFID feasibility studies and IT roadmaps, we deliver a documented solution, budget and rollout plan grounded in hundreds of UAE implementations.
Learn moreRelated software
POS & Billing Software
POS Emirates POS & Billing Software is a VAT-compliant point-of-sale system for retail shops, restaurants, cafés and supermarkets in the UAE. It handles fast checkout, Arabic/English tax invoices, card and cash payments, inventory and live reports — on touch terminals, tablets or handhelds, online or offline, with installation and support in Dubai.
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Stock & Inventory Management Software
POS Emirates Stock & Inventory Management Software gives UAE retailers, distributors, pharmacies and restaurants live control of stock across every store and warehouse. Scan with barcodes or RFID, automate purchase orders, track batches and expiry dates and see accurate stock value in real time — cloud-based, Arabic/English and supported from Dubai.
Learn moreFrequently asked questions
Does the delivery software integrate with Talabat and Careem?
Yes. Aggregator orders flow into the same dispatch board as your own orders, and you can hand off deliveries to Talabat or Careem fleets when your drivers are busy — all on the Business and Enterprise plans.
Can drivers collect cash on delivery?
Yes. Drivers record cash per order in the app or take card payments on a SUNMI handheld terminal, and the system reconciles every driver at the end of each shift.
Does it support Makani numbers and villa addresses?
Yes. Addresses can be entered as Makani numbers, Google Maps pins or saved customer locations, and drivers navigate with one tap — no more phone calls for directions.
Do drivers need special devices?
No. The driver app runs on any Android or iOS smartphone. SUNMI handheld terminals are optional for businesses that want card payments and receipt printing at the door.
How much does delivery management software cost in the UAE?
Plans start at AED 249 per month for up to 5 drivers and AED 699 per month for up to 25 drivers, excluding VAT, with no per-order fees. Enterprise fleets are priced per driver.
Can customers track their delivery live?
Yes. Customers receive SMS or WhatsApp updates with a live map link showing the driver's position and ETA, and can rate the driver after delivery.
See Delivery Management Software on your business
Book a free demo or ask for a tailored quote — our team replies within one working day.